Software Support · Open-Source Databases

The freedom of open source, with an SLA behind it.

CyberInnX delivers commercial-grade support, managed services and consulting for PostgreSQL, MySQL, MariaDB and MongoDB — so your team gets enterprise reliability without giving up the flexibility open source gives you.

Talk to a database engineer See supported engines

Support that doesn't wait on a forum reply

Community threads and mailing lists aren't built for production outages. Our engineers pick up the phone with named SLAs, not "someone will get to it eventually."

Get your team back on the roadmap

Stop burning senior engineers on patching, tuning and firefighting. We take database care off your plate so your team can ship the things that actually move the business.

Harden security without slowing down

From CVE triage to access controls and encryption, we help you close gaps that self-managed open source often leaves open, without adding friction to releases.

Why more IT teams are moving off commercial databases

Licensing costs, audits and forced upgrade cycles are pushing organizations toward PostgreSQL, MySQL, MariaDB and MongoDB. The database itself is free — but keeping it production-ready, secure and fast at enterprise scale is a different job entirely.

That's the gap CyberInnX fills. We layer 24/7 expert support, proactive monitoring and hands-on engineering on top of the open-source stack you've already chosen, so the switch pays off in practice, not just on paper.

Whether you're running a single PostgreSQL cluster or a mixed fleet across on-prem and cloud, you get one accountable partner instead of a patchwork of internal effort and community goodwill.

24/7
Global support coverage, every engine, every time zone
<2 min
Average first response on P1 production incidents
4
Open-source engines covered under a single contract

Expert support for the engines you already run

Deep, hands-on expertise across the open-source databases enterprises rely on most.

PostgreSQL

Replication, partitioning, query tuning and version upgrades for high-throughput PostgreSQL environments.

MySQL

InnoDB performance tuning, backup strategy and high-availability clustering for mission-critical workloads.

MariaDB

Galera cluster support, migration from MySQL, and ongoing patching aligned to your change windows.

MongoDB

Sharding strategy, replica set health, and schema guidance for document workloads at scale.

How We Help

One partner, the full lifecycle of your database

Pick up exactly where you need help — from day-to-day support to full managed operations.

24/7 expert support

Break/fix support with named SLAs, backed by engineers who work across PostgreSQL, MySQL, MariaDB and MongoDB every day — not a generalist help desk relaying tickets.

  • Direct access to senior database engineers, not a tiered queue
  • Coverage across on-prem, cloud and hybrid deployments
  • Documented response and resolution SLAs by severity
Talk to support

Fully managed database operations

Hand off administration entirely. We handle patching, backups, failover testing and capacity planning so your internal team isn't carrying on-call for infrastructure they didn't sign up to run.

  • Proactive patching and version upgrade planning
  • Backup verification and disaster-recovery drills
  • Predictable, all-in monthly cost — no surprise overtime
Explore managed services

Migration & consulting

Moving off a commercial database, consolidating engines, or re-architecting for scale? Our consultants plan and execute the migration with minimal downtime.

  • Database and cloud migration planning and execution
  • Schema and query optimization for target workloads
  • IT roadmap guidance tied to business priorities
Plan a migration

Security & compliance

Open-source visibility cuts both ways — vulnerabilities are public the moment they're disclosed. We track CVEs against your exact stack and act before they become incidents.

  • CVE monitoring and mitigation guidance specific to your versions
  • Access control, encryption and audit-log hardening
  • Support for regulatory and compliance reporting needs
See security services

Interoperability

Keep your database working cleanly with the rest of your stack as browsers, languages and integrations move forward, without waiting on a vendor's compatibility roadmap.

  • Compatibility support for current drivers, languages and OS versions
  • Integration guidance for connected applications and services
  • Forward planning so future upgrades don't stall the roadmap
Ask about interoperability

Monitoring & health checks

Catch slow-building problems, like index bloat, replication lag or disk pressure, before they turn into a 2 a.m. page.

  • Continuous performance and availability monitoring
  • Scheduled health checks with clear, prioritized findings
  • Alerting tuned to reduce noise, not just add more of it
Request a health check

Custom engagements

Have a requirement that doesn't fit neatly into a standard tier? We scope a plan around what you actually need, across open source and the rest of your enterprise stack.

  • Scoped proposals built around your budget and timeline
  • Support that can extend beyond databases to adjacent systems
  • A single point of accountability instead of multiple vendors
Discuss a custom plan

"Handing off day-to-day database operations to CyberInnX let our own engineers get back to building product instead of babysitting servers."

IT Director · Mid-market manufacturing client

Let's talk about your open-source databases

Tell us what you're running today and where it's costing you time. We'll walk you through what expert support actually looks like.

Contact CyberInnX